Terms and Conditions
This page outlines the terms and conditions under which symmetry operates and provides services to our customers.
OUR COMMITMENT TO OUR CLIENTS
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All treatments provided by Symmetry Massage Centre will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
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All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
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Treatments will only be conducted if Symmetry Massage Centre deems the treatment safe for the client to receive
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GP/Consultant permission may be required before treatments can be provided
INAPPROPRIATE BEHAVIOUR
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Symmetry Massage Centre does not tolerate inappropriate behavior and reserves the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
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Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
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If the therapist is unable to collect payment before leaving, an invoice will be sent to the client’s address
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All invoices must be paid within 7 days of issue date
CANCELLATION POLICY
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A booking is confirmed once a client has received a booking confirmation email or SMS from Symmetry Massage Centre
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If a cancellation is made more than 24 hours before a treatment, the client will not be charged
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If a cancellation is made within 24 hours of the treatment, they may be expected to pay a cancellation fee of %50 of the cost of the canceled treatment
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This cancellation fee may be waived at Symmetry Massage Centre's discretion
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The cancellation fee must be paid within 7 days of the cancellation
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Symmetry Massage Centre has the right to cancel a treatment by giving 24 hours notice
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Symmetry Massage Centre has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided (for your safety and comfort) or if the therapist is taken ill
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Symmetry Massage Centre has the right to cancel a treatment without notice if the client is intoxicated or inebriated
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Symmetry Massage Centre commits to rearranging treatments to a new time and date within two weeks of the canceled treatment where possible
VOUCHERS
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Vouchers can only be used as specified in the voucher instructions
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Vouchers are only valid for the usage terms specified in the voucher
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Vouchers are only valid up to and including the expiry date
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Refunds are not available for vouchers already paid for and provided
PROMOTIONS
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Promotions can only be used as specified in the promotion instructions/description
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Promotions are only valid for the usage terms specified in the promotion
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Promotions are only valid up to and including the expiry date or the number of appointments permitted in the promotion description
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Refunds are not available for promotions unless there are medical conditions that prevent or contra indicate treatment
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Refunds are not available for promotions already paid for and provided
CLIENT FEEDBACK FORMS
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Feedback forms will be provided to clients at Symmetry Massage Centre's discretion
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Content may be used in publicity material and on the website, with the permission of the author
WEBSITE CONTENT
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Website content will be authorised and managed at Symmetry Massage Centre's discretion, including testimonials
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Photographs will only be displayed with the consent of the people in the photograph
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Photograph consent may be obtained by Symmetry Massage Centre verbally, or in writing if the client completes a photo release form
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Photo release forms can be requested by phone or email
PAYMENT
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Symmetry Massage Centre accepts payment in cash, by credit or debit card
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Invoices will be sent to clients who do not pay for, or who cancel, treatments
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Invoices must be paid within 7 days of the issue date
PRIVACY
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Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
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Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
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Consultation Forms and treatment notes will be kept on file, securely by Symmetry Massage Centre
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All clients must complete a consultation form prior to receiving Symmetry Massage Centre treatments
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By signing the consultation form, clients are giving Symmetry Massage Centre permission to hold records and data about them
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Personal information will not be shared with any third parties
COMPLAINTS HANDLING
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If a client wishes to make a complaint about Symmetry Massage Centre, this must be emailed to the address or email address specified at
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Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
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All complaints will be taken very seriously and a response will be provided within 28 days