Terms and Conditions

This page outlines the terms and conditions under which symmetry operates and provides services to our customers.

OUR COMMITMENT TO OUR CLIENTS

All treatments provided by Symmetry Massage Centre will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
Treatments will only be conducted if Symmetry Massage Centre deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provided

INAPPROPRIATE BEHAVIOUR

Symmetry Massage Centre does not tolerate inappropriate behavior and reserves the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
If the therapist is unable to collect payment before leaving, an invoice will be sent to the client’s address
All invoices must be paid within 7 days of issue date

CANCELLATION POLICY

A booking is confirmed once a client has received a booking confirmation email or SMS from Symmetry Massage Centre
If a cancellation is made more than 24 hours before a treatment, the client will not be charged
If a cancellation is made within 24 hours of the treatment, they may be expected to pay a cancellation fee of %50 of the cost of the canceled treatment
This cancellation fee may be waived at Symmetry Massage Centre's discretion
The cancellation fee must be paid within 7 days of the cancellation
Symmetry Massage Centre has the right to cancel a treatment by giving 24 hours notice
Symmetry Massage Centre has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided (for your safety and comfort) or if the therapist is taken ill
Symmetry Massage Centre has the right to cancel a treatment without notice if the client is intoxicated or inebriated
Symmetry Massage Centre commits to rearranging treatments to a new time and date within two weeks of the canceled treatment where possible

VOUCHERS

PROMOTIONS

Promotions can only be used as specified in the promotion instructions/description
Promotions are only valid for the usage terms specified in the promotion
Promotions are only valid up to and including the expiry date or the number of appointments permitted in the promotion description
Refunds are not available for promotions unless there are medical conditions that prevent or contra indicate treatment
Refunds are not available for promotions already paid for and provided

CLIENT FEEDBACK FORMS

Feedback forms will be provided to clients at Symmetry Massage Centre's discretion
Content may be used in publicity material and on the website, with the permission of the author

WEBSITE CONTENT

Website content will be authorised and managed at Symmetry Massage Centre's discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph
Photograph consent may be obtained by Symmetry Massage Centre verbally, or in writing if the client completes a photo release form
Photo release forms can be requested by phone or email

PAYMENT

PRIVACY

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and treatment notes will be kept on file, securely by Symmetry Massage Centre
All clients must complete a consultation form prior to receiving Symmetry Massage Centre treatments
By signing the consultation form, clients are giving Symmetry Massage Centre permission to hold records and data about them
Personal information will not be shared with any third parties

COMPLAINTS HANDLING

If a client wishes to make a complaint about Symmetry Massage Centre, this must be emailed to the address or email address specified at
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days