Terms and Conditions

This page outlines the terms and conditions under which symmetry operates and provides services to our customers.

 

OUR COMMITMENT TO OUR CLIENTS

  • All treatments provided by Symmetry Massage Centre will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.

  • All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment

  • Treatments will only be conducted if Symmetry Massage Centre deems the treatment safe for the client to receive

  • GP/Consultant permission may be required before treatments can be provided

INAPPROPRIATE BEHAVIOUR 

  • Symmetry Massage Centre does not tolerate inappropriate behavior and reserves the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior

  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client

  • If the therapist is unable to collect payment before leaving, an invoice will be sent to the client’s address

  • All invoices must be paid within 7 days of issue date

 

CANCELLATION POLICY

  • A booking is confirmed once a client has received a booking confirmation email or SMS from Symmetry Massage Centre 

  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged

  • If a cancellation is made within 24 hours of the treatment, they may be expected to pay a cancellation fee of %50 of the cost of the canceled treatment

  • This cancellation fee may be waived at Symmetry Massage Centre's discretion

  • The cancellation fee must be paid within 7 days of the cancellation

  • Symmetry Massage Centre has the right to cancel a treatment by giving 24 hours notice

  • Symmetry Massage Centre has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided (for your safety and comfort) or if the therapist is taken ill

  • Symmetry Massage Centre has the right to cancel a treatment without notice if the client is intoxicated or inebriated

  • Symmetry Massage Centre commits to rearranging treatments to a new time and date within two weeks of the canceled treatment where possible

 

VOUCHERS

  • Vouchers can only be used as specified in the voucher instructions 

  • Vouchers are only valid for the usage terms specified in the voucher

  • Vouchers are only valid up to and including the expiry date

  • Refunds are not available for vouchers already paid for and provided

PROMOTIONS

  • Promotions can only be used as specified in the promotion instructions/description

  • Promotions are only valid for the usage terms specified in the promotion

  • Promotions are only valid up to and including the expiry date or the number of appointments permitted in the promotion description

  • Refunds are not available for promotions unless there are medical conditions that prevent or contra indicate treatment

  • Refunds are not available for promotions already paid for and provided

CLIENT FEEDBACK FORMS

  • Feedback forms will be provided to clients at Symmetry Massage Centre's discretion

  • Content may be used in publicity material and on the website, with the permission of the author

 

WEBSITE CONTENT

  • Website content will be authorised and managed at Symmetry Massage Centre's discretion, including testimonials

  • Photographs will only be displayed with the consent of the people in the photograph

  • Photograph consent may be obtained by Symmetry Massage Centre verbally, or in writing if the client completes a photo release form

  • Photo release forms can be requested by phone or email

 

PAYMENT

  • Symmetry Massage Centre accepts payment in cash, by credit or debit card

  • Invoices will be sent to clients who do not pay for, or who cancel, treatments

  • Invoices must be paid within 7 days of the issue date

 

PRIVACY

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultation Forms and treatment notes will be kept on file, securely by Symmetry Massage Centre 

  • All clients must complete a consultation form prior to receiving Symmetry Massage Centre  treatments

  • By signing the consultation form, clients are giving Symmetry Massage Centre permission to hold records and data about them

  • Personal information will not be shared with any third parties

COMPLAINTS HANDLING

  • If a client wishes to make a complaint about Symmetry Massage Centre, this must be emailed to the address or email address specified at www.symmetrymassage.com.au/contact

  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint

  • All complaints will be taken very seriously and a response will be provided within 28 days
     

135 Malabar Road, South Coogee, 2034

02 9344 0645

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© Copyright Symmetry Massage Centre 2018